Family reviews · 40%
Only from a family who visited or whose relative lives there. Newer reviews count more, over 24 months.
How ratings work
A score out of 5 comes from three checks. Payment never changes a rating or a search position.
Our visit · 40%
A trained visitor spends half a day on staffing, safety, food, access and how residents seem.
Licence and records · 20%
State registration, fire safety, training records and insurance, checked every year.
A score appears only after a completed visit and at least 3 verified reviews. Until then the home shows as New.
4.5 to 5.0 Excellent. 4.0 to 4.4 Very good. 3.5 to 3.9 Good. Below 3.5 Needs improvement.
Try the example
4.7 · Excellent